(The company says they are all background checked for safety). The technician was incredibly polite and communicative. They will come to an office, a coffee shop, wherever you want to meet them. I used nationwide chain iCracked to schedule an appointment for a repair technician to come to my house and fix the phone. He says checking reviews and making sure a store has a guarantee of their work is key since not all independent repair shops have such high standards. They were fast and cheap: $105 and 35 minutes.Įxpert take: Frakes inspected the phone and said it worked just fine and was a good repair. The couple working in the store also fix VCRs, DVD players, and any of the hundreds of gadgets they had stacked on the shelves. Technopia, a small electronics store in Walnut Creek, California, came up on top. I looked on Yelp to find the highest reviewed iPhone repair shop in my area. “The parts are really hard to get for independent stores,” he said, “And they don’t have a lot of expertise.” Local "Mom and pop" repair shop Only Apple or an AASP should perform service on this Apple Product."Įxpert take: Frakes says if you have a phone that's new - within six months of purchase - always take the phone back to the manufacturer or carrier for repair. Opening the Apple Product may cause damage that is not covered by this Warranty. The phone worked perfectly after that.Īpple points us to its warranty online that states: "Do not open the Apple Product. So I took it back to the Apple store (again with a Genius Bar appointment made online) and they acknowledged the sensitive home key and replaced the screen again for free. When Frakes reviewed the phones, he noticed that the home key was over sensitive and went into an accessibility mode when it shouldn’t. It took the technician 95 minutes to fix the phone and cost $129. I made an appointment at the Apple store in Berkeley, California. If you know what you are doing, the do-it-yourself option is great, but for a novice like me it’s a big gamble. The microphone connector at the top of the screen was glued in and while I thought I had applied enough blow dryer heat, the paper-thin cable snapped as I tried to pry it out.īecky's take: To save $30, I would have broken a nearly $600 phone. I was able to remove the screen from the bezel using the spudger tool provided and a lot of heat from my blow dryer, but after the first 30 minutes as I removed all the cable connectors that allow the glass from the phone to act as a touchscreen, camera, microphone and fingerprint sensor, I broke a cable. ![]() I read the booklet (44 steps), watched the video (45 minutes long) and commenced fixing the cracked screen. ![]() Many have YouTube channels with video tutorials. Companies like iFixit and iCracked offer comprehensive kits that give you a replacement screen, attached cables, tools and detailed instructions for doing this job yourself.
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